Hi Sam, Were really sorry to hear about your recent experience with us. We understand how disappointing it must have been for your food to arrive late, lukewarm, and with part of the order incorrect. This is not the level of service we aim to provide, and we truly apologize for the inconvenience caused.To address such issues, weve recently upgraded our transporting bags to ensure food stays fresh and at the right temperature during delivery. Were also reviewing our processes with our delivery partner to prevent delays and mistakes like this in the future.To make it right, wed like to offer you a replacement or a refund for the incorrect items. Please let us know which option works best for you, and well sort it out immediately.Thank you for bringing this to our attention. We value your feedback and are committed to improving. Kind regardsZain Urban Snack Bar

Hi Dale,We are deeply sorry for your recent experience with us. Having to wait over two hours for your order, only for the food to arrive in such an unsatisfactory state, is completely unacceptable. This is not the level of service we strive to deliver, and we take full responsibility for letting you down.To prevent situations like this, we are actively addressing our delivery process with our team and ensuring our food quality meets the highest standards during transport.We would love the opportunity to make this right for you. If youre willing, we can offer a refund or replacement for your order. Please let us know how we can best resolve this for you.Once again, we apologize for the frustration caused and hope youll give us another chance in the future to show you the quality service Urban Snack Bar is known for.Kind regards,ZainUrban Snack Bar

Hi Lucy,Thank you for your wonderful feedback! Were delighted to hear that you enjoyed your toasted baguette and that our delivery driver made a positive impression. Your satisfaction is our priority, and were glad to have met your expectations. We appreciate your note about the cheese quantity. To ensure your next experience is even better, please add a reminder on the notes to include extra cheese for our toasted baguettes. This way, we can make sure your future orders are just the way you like them. We look forward to serving you again soon!