So sorry for you bad experience. The issue with bad quality mince has been addressed to our butcher to make sure it won't happen again. We hope the food you received next day was what you expected. ❤Eric&Co

Thank you for acknowledging our effort. We appreciate the thoughtful review and we look forward to welcoming you again. ❤Eric&Co

Thank you for your feedback. We understand this can be very annoying, especially when you paid for a full order you expect to receive everything. I passed this to the front staff to make sure it won't happen again ❤Eric&Co

Hi Andy, thank you so much! We weren't sure how we would cope in this weather, especially since we've experienced delays in normal conditions. Wasn't too bad, obviously 😉 ❤Eric&Co

Hi Chris! So sorry for long delivery times. Managing a bustling kitchen requires the ability to keep cool under pressure and ensure that customer expectations are met, even when the kitchen is swamped with orders. Unfortunately sometimes it's very hard to achieve. Thankfully you admitted the food was worth the wait. Thank you so much! ❤Eric&Co