Hello,First of all, when you requested changes to your order, we gladly accommodated your preferences and adjusted our menu accordingly. However, it was a very busy day for us, and we managed to serve many customers without any issues. On the same day, we delivered to another neighbor in your building twice, and they, as one of our regular customers, did not have any complaints.Just as you called us before placing your order, you could have also contacted us immediately after receiving your meal if there was any issue. We would have been more than happy to resolve it for you. However, instead, you chose to contact Scoffable customer service 1-2 hours after the delivery to report your dissatisfaction. It would have been more effective if you had reached out to us directly within that time frame so we could address your concerns right away.Nonetheless, we appreciate your feedback as it helps us improve. We always strive to provide the best service possible and are open to any suggestions you may have.

Hi there,Thank you so much for your kind words! We're delighted to hear that you enjoyed your meal and that it arrived on time. Your satisfaction means a lot to us!Looking forward to serving you again soon!Best regards,

Hi there,Thank you so much for your wonderful feedback! We're thrilled to hear that you've enjoyed dining with us so much. Your satisfaction is our priority, whether it's lunchtime or dinner time!We look forward to welcoming you back soon!Best regards,COFA